Nautor’s Swan invests in Customer Care

Nautor’s Swan invests in Customer Care

Customer Care is at the heart of Nautor to assist Swan’s owners with any request and need anywhere in the world.
From technical queries and spare parts, to the most complex refit, a team of experts will ensure the maintenance of all Swans, meeting the highest standards and company’s values of quality and reliability.

With this philosophy in mind, as per last 28th June, Nautor’s Swan Palmamerges with EMV Marine an already established partner and authorized service centre, giving Oy Nautor Ab a qualified participation of the shares of the company.
EMV Marine, based in Badalona, and now in Palma, offers a wide range of services in a facility of 6750sqm, including a 5720 sqm available for yacht winterization, mast area and rig jobs, broadening Nautor’s Swan presence in the most important ports of the Mediterranean.

With this new and important asset, Nautor’s Swan confirms its commitment to grow in the customer care business”. Giovanni Pomati, CEO, comments. “Our goal is to widen our presence in the Med, adding to the already established facilities of Scarlino, Villefranche and Palma, the Badalona yard, to highlight the care we have to be always present for our customers, when they need us. Thanks to the great experience of Oscar Ibanez, CEO of EMV Marine, and his skilled technicians we are sure to keep our demanding quality standards very high”. 
Oscar Ibanez, CEO EMV Marine states “We are proud to be officially part of the Nautor’s Swan family with this challenging project and to have the chance to represent the brand’s values, offering our services and expertise to our customers. Passion and dedication are our main drivers to achieve the owners’ expectations.

Nautor’s Swan Customer Care offers certified repair and refit services for all Swans, first and foremost at the home of Nautor in Pietarsaari, Findland. Nautor’s Swan Customer Care also dedicated service yards in France, Italy and Spain,  as well as a network of more than dozen Authorized Service Centers around the world. The competence and experience of Nautor’s technicians is second to none and it is the coordinated manner in which the Nautor’s Swan Customer Care team manages the project and works with Nautor’s Swan partners to ensure the best result for your Swan that sets us apart. The team of experts provides quality workmanship, wich is fully guaranteed. Whatever the age or condition of your Swan, whatever your Swan is in the world, if you are planning service, upgrade, refit or repair work, make Nautor’s Swan Customer Care team your first port of call. 

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